Twelve things you might be writing about, each answered in a line, and then how to reach us. If yours isn't here, email anyway; a member of our team reads every message and replies within one business day.
Twelve one-line answers
- Which size? Send the size and brand you wear now, the piece you're looking at, and your measurements if you have them; we compare them to the garment's and tell you, including when a cut runs slim.
- Where's my order? Send the order number; most orders arrive within 4 to 7 business days, and tracking can be quiet for the first 48 hours.
- Tracking hasn't moved in days. After five business days of silence we open a trace with the carrier; until it reaches you, the risk is ours.
- It says delivered but I don't have it. Check the porch, mailroom and neighbors, then email us within 48 hours of the scan.
- I want to return something. Email the order number and items first; you'll get the return address and a reference within one business day. Thirty days from delivery, any reason, sale items included.
- Can I exchange? Order the size you want now and return the original; it's faster than waiting on an exchange.
- It arrived damaged or wrong. Send a photo and the order number; you choose a replacement or a full refund, and we cover the return shipping.
- Can I cancel? Free until it ships; orders often move to fulfillment within hours, so write immediately.
- I entered the wrong address. Email the order number and the correct address before it ships; carriers don't reroute afterward.
- My refund hasn't arrived. We issue refunds within 7 business days of receiving a return; banks take 3 to 5 more. After 10 business days, tell us and we'll trace it.
- I don't recognize a charge. Email us the date and amount before calling your bank; we can identify it within one business day, and a chargeback freezes the money for weeks.
- Something else. Press, partnerships, feedback on the site; same address, we'll route it.
How to reach us
Email: support@cradlemode.com Phone: +1 (305) 935-1110 Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET Saturday and Sunday: Closed Response time: Within one business day
Email is the fastest route and the one we recommend: it reaches the person who can act on it, and you get the answer in writing. Weekend emails are answered on Monday. We're online only; the Aventura address below is where the company is registered, not a store, and there's nowhere to visit or to drop off a return.
Two habits that get you a same-day reply
Your order number on the first line. It's at the top of your confirmation email and starts with #.
A photo for anything visual. Damage, a wrong item, a question about color or fit.
Business information
Store name: Cradle Mode
Legal entity: Cradle Mode LLC
Business address: 19501 Biscayne Boulevard, Aventura, FL 33180, United States
Email: support@cradlemode.com
Phone: +1 (305) 935-1110
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday and Sunday: Closed
