Shipping Policy

Last updated: September 14, 2026

Every Cradle Mode order ships free and tracked to any address in the United States. This policy sets out delivery times, tracking, addresses, the rules for changing or canceling an order, and what we do when a package is late, lost or damaged. It applies together with our Returns & Refunds Policy — please read both before you order.

1. Where we ship, cost and carriers

We deliver to all 50 states, including Alaska and Hawaii, at no extra cost. We don't currently ship outside the United States. Shipping is free on every order, with no minimum purchase. Packages travel with USPS, UPS, FedEx or DHL depending on your address and the size of the package; the carrier and tracking number are in your shipping confirmation email.

2. Delivery time

Orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays); an order placed on a weekend or holiday starts processing on the next business day. Transit takes an estimated 3–5 business days, so 4–8 business days in total from the day you order. During major sales and the peak season from Thanksgiving to Christmas, processing can take up to 2 additional business days.

These are estimates based on carrier performance, not guaranteed dates: holidays, severe weather, carrier backlogs and customs processing can add time. A delay within or shortly beyond the estimated window isn't a reason to cancel an order; section 6 explains what we do when a package is late or lost.

3. Canceling or changing an order

Every order is transmitted to our fulfillment center automatically and enters processing within minutes. For that reason an order can only be canceled or changed within 5 minutes of being placed — after that we're no longer able to stop, change or retrieve it. Please check your items, sizes, colors and shipping address before you confirm.

To cancel within the 5-minute window, email support@cradlemode.com right away with your order number and "CANCEL" in the subject line. The time your email reaches us is what counts, and we confirm every cancellation in writing. Requests that reach us after 5 minutes can't be processed as cancellations — this also applies if you've changed your mind, found the item elsewhere or are worried about the delivery time — and we'll send you our return instructions instead.

The processing time in section 2 is the time the fulfillment center needs to prepare your package; it isn't a period during which the order is on hold.

If you no longer want your order, you can return it after delivery under our Returns & Refunds Policy. Returns are international shipments to our returns center in the United Kingdom, at your own cost. Refusing or not picking up the package doesn't cancel the order (see section 5).

4. Confirmation and tracking

You receive an order confirmation by email right after checkout — check the shipping address in it. When the package ships, a second email brings the tracking number. Allow 2–5 business days for the first scan; a tracking page showing only "label created" in the first days is normal, and updates can be less frequent while the package moves between carrier hubs. If tracking hasn't updated for 10 business days, contact us and we'll check with the carrier.

Items ship from the fulfillment center that holds them, so an order with several items may arrive in separate packages on different days, each with its own tracking number. A package that arrives later than the rest isn't a missing item — please wait until all tracking numbers show delivery before contacting us about a missing product.

5. Your shipping address, failed and refused deliveries

Check your address before completing checkout: street, apartment or unit number, ZIP code, and a phone number the carrier can reach. Address changes are only possible within the 5-minute window in section 3.

Packages that can't be delivered because the address was incorrect or incomplete, or that aren't picked up within the carrier's holding period, are returned to the carrier's origin facility. This isn't a cancellation or a return. Once the package has reached the fulfillment center again we can reship it at cost, or refund the order minus the carrier's charges for the failed delivery and return.

Refusing a package at the door doesn't cancel your order, and isn't treated as a return: refused packages go to the carrier's origin facility rather than to our returns center and often can't be recovered, so a refund can only be considered once a package has actually been received back. If you no longer want your order, please accept the delivery and follow our Returns & Refunds Policy.

6. Late, lost or missing packages

If tracking shows no movement for 10 business days, or your package is more than 7 business days past the estimated delivery window, email us your order number. We'll open a trace with the carrier, which can take up to 10 business days. If the carrier confirms the package is lost, we'll send you a replacement free of charge; a refund is only issued if a replacement is no longer available.

If tracking shows "delivered" but you haven't received the package, check the porch, mailroom, garage and side door, ask neighbors and household members, and check the carrier's proof of delivery — carriers sometimes scan a package as delivered a few hours before it actually arrives. Let us know within 7 days of the delivery scan so we can file a claim with the carrier. We look into every case; where the carrier provides proof of delivery to your address (GPS scan, photo or signature), the outcome of the carrier claim determines whether a replacement can be issued. If you added Shipping Protection at checkout, section 9 applies.

7. Damaged on arrival

If the outer packaging or the item is damaged on arrival, keep all packaging and email us within 3 business days of delivery with photos of the outer box, the shipping label and the damaged item. We need the photos within this period because the carrier's own claim window is just as short; we're unable to accept claims without photos or after 3 business days. Confirmed transit damage is resolved by sending you a replacement free of charge, not by a refund (see our Returns & Refunds Policy, section 8).

8. Duties and import fees

Some orders ship from a fulfillment center outside the United States. When that happens, all customs duties and import fees are paid by us before the package is released — you won't receive a bill from the carrier or from U.S. Customs, and nothing is collected at the door. Sales tax, where applicable, is calculated at checkout.

9. Shipping Protection

Shipping Protection is an optional service you can add to your order at checkout. It covers your package against loss or damage during transit, as described at checkout: in those cases we send you a replacement free of charge.

The Shipping Protection fee is non-refundable once your order has shipped — including if you return the order, or part of it, later. It is only refunded when an order is canceled within the 5-minute window in section 3.

10. Customer service

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Closed on Saturdays, Sundays and public holidays. We reply within one business day.
Email: support@cradlemode.com