Payment Policy
Last updated: September 12, 2026
How you pay at cradlemode.com, when you're charged, what appears on your statement, and what to do if a payment fails or looks wrong. Your card number never reaches us.
1. Accepted payment methods
| Cards | Visa, Mastercard, American Express, Discover (credit and debit) |
| Digital wallets | Apple Pay, Google Pay, PayPal |
| Other | PayPal |
The options shown at checkout are the ones available for your order and device. We don't add a surcharge or processing fee to any payment method.
2. When you're charged
When you place the order, not when it ships. You'll receive an order confirmation by email within a few minutes; keep it, as the order number is the quickest way for us to find your order. Once the payment has cleared, the order goes into processing; delivery times are in our Shipping Policy.
3. Prices, tax and duties
All prices are in US dollars. Sales tax is calculated from your shipping address at checkout, where it applies, and shown before you confirm. Shipping is free. If your order ships from a fulfillment center outside the United States, all customs duties and import fees are paid by us; nothing is collected at the door, and you won't receive a bill from the carrier or from customs afterward.
4. How the charge appears on your statement
Card and wallet payments appear as CRADLEMODE.COM; PayPal payments appear as *PAYPAL CRADLEMODE. If you see a charge you don't recognize, email us at support@cradlemode.com with the date and amount before contacting your bank. We can identify any transaction within one business day. A dispute through your bank typically takes 30 to 90 days and freezes the amount in the meantime, so an email is faster for you.
5. Security
The connection to the checkout is encrypted (TLS); payments are processed by a PCI DSS-certified gateway; card payments are typically verified through 3D Secure so your bank confirms the transaction with you; and we receive only a confirmation, the card type and the last four digits. We'll never ask you to send card details by email.
6. When a payment is declined
Most declines come down to a typo in the card details, an expired card or insufficient balance, a billing address that doesn't match your bank's records, a bank flag on an unusual transaction that a short call clears, or online purchases switched off in your banking app. Check the details before trying again, and don't submit the same order repeatedly; each attempt can place a temporary hold that releases within 3 to 7 business days. If it still won't go through, email us.
7. Charged, but no confirmation email
Check your spam and promotions folders. If nothing has arrived after a couple of hours, email us the amount and date and we'll trace the order.
8. Pending or duplicate charges
A pending charge isn't necessarily a completed payment; failed attempts often leave a temporary authorization that disappears within a few business days. If you believe you've been charged twice, send your name, order number, the date and amount of each charge, and a screenshot with card details covered. We'll check and correct it.
9. Refunds
Refunds go back to the payment method used for the original order; we can't send them to a different card or account. We issue refunds within 7 business days of receiving a return; your bank usually needs 3 to 5 more business days to show the credit. The full process is in our Return & Refund Policy.
10. Changes to this policy
We update this page when we add or remove payment methods or when the law changes. The version in effect when you placed your order is the one that applies to it.
11. Contact
Email: support@cradlemode.com Phone: +1 (305) 935-1110 Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET Saturday and Sunday: Closed Response time: Within one business day
Cradle Mode LLC 19501 Biscayne Boulevard, Aventura, FL 33180, United States
